AtriumAqsa Shahzad Official LLC Read the documentation

Support · replies within two business days

Tell us what went wrong. We fix it.

Bugs, broken layouts, a setting that does not do what the docs say: that is what this form is for. A real person reads every message and replies within two business days, usually much sooner.

  1. Book buttons open a location dialog?

    Fill in the default center ID under Theme settings → Booking. Read more

  2. A section looks wrong?

    Check its color scheme in the section's own settings before changing Theme settings → Colors. Read more

  3. Expert page shows a price?

    Set the product's theme template to expert. Read more

All the common questions

Support request

Reply within two business days

Your request is in. Check your inbox for the confirmation; if it is not there in a few minutes, look in spam and add us to your contacts. We reply within two business days.
We reply here. Use the address on your Shopify account if you can, so we can find your store.
The .myshopify.com address, not your custom domain. Find it under Settings → Domains.
Up to five images, PDFs or a short screen recording, 20 MB in total. A screenshot with the theme editor open is the fastest way to show us a setting.

* Required. You will get an automatic confirmation right away, then a reply from us within two business days. We never ask for your Shopify password; collaborator access is requested through Shopify only.

What support covers

Covered
Bugs and broken layouts in the theme, settings not behaving as documented, questions about how a section is meant to be used, help applying a theme update.
Quoted
Custom code, app integrations and design work are quoted separately. Choose Custom work quote as the subject.
Response
Within two business days; critical bugs the same day where we can. Monday to Friday.

If your store is down because of the theme, say so in the subject line.